How the industry will change and become an elevated industry of service, value and leadership.
There is no doubt that the hospitality industry has changed forever. For someone like myself who has worked in it for over two decades the last two months has been soul destroying. Listening to friends tell me their stories of losing work, staff crying as I unfortunately let them know that we would have to stand them down, veterans of the industry sound scared as we talked about their possible future. And honestly I began to struggle myself as I was shouldering everyone's burden, but then I turned a corner, a positive corner. Sure I still have days or moments where I feel sorry for myself, scared and even alone, but that is always followed up by emotions of hope, gratefulness and even excitement for what is next.
