tech news
01 Media keeps a finger on the pulse of the latest and greatest in tech trends; technology news coming from large corporations and startups around the world.
Reasons Why You Should Choose WordPress for Your Website Design
The world's most popular website building tool is WordPress. This open-source content management system powers some of the largest brands' websites. Everything from blogs and online magazines to eCommerce platforms and Fortune 500 company websites is powered by it.
By Jigar Shah4 years ago in 01
5 Things You Need to Know About Business Process Outsourcing
Business Process Outsourcing refers to the process of outsourcing standard business operations to third-party vendors. The concept of BPO originated in the manufacturing industry where manufacturers outsource certain operational tasks to outsourcing companies.
By Trupp Global4 years ago in 01
5 Reasons Why Businesses Need Inbound Call Center Services
Introduction Nowadays businesses are becoming more customer-centric than product-centric because of too many competitor brands present in the market. A company can develop a product in certain aspects, but it can go beyond to improve their services especially to retain their existing customers so that they can bring new customers. Inbound call center services are a boon to a company that is flourishing because it is a platform where customers will reach you with their concerns and you will be resolving their issues or addressing their needs. Customer satisfaction should be the primary goal as these days it is more difficult to acquire new customers than to retain the existing ones. Having hired a renowned inbound call center company will help you serve your customers in a hassle-free and better way.
By Trupp Global4 years ago in 01
5 Reasons Why Customer Support Outsourcing Is Important for Businesses
Introduction In today’s competitive business environment, companies are making tough choices when it comes to formulating customer support service strategies. One of the biggest decisions that companies still take time is whether they will outsource customer support solutions or maintain them in-house. Well, choosing the latter may lead to many other issues like lesser focus on product and business development, less satisfied customers, mismanagement of resources, etc. With the massive changes in customer behavior, expectations, and advancement of technology, customer support has evolved as a specific niche task that required special attention. As a result, businesses have started customer support outsourcing to renowned third-party service providers so that they can reach new heights in business.
By Trupp Global4 years ago in 01
5 Benefits of Outsourcing Customer Support Services
Introduction Customer support outsourcing can be proven to be one of the most appropriate decisions for handling your customers as it is cost-effective as well as your customers will get quality customer service. However, among the plethora of customer support services available in the market, choosing the right outsourcing partner can sometimes become overwhelming. However, if you are still confused about outsourcing your customer support services, then it is high time to understand the benefits of customer support outsourcing. In this article, we are going to discuss in detail how successful companies experience the advantages of it and serve a seamless customer experience.
By Trupp Global4 years ago in 01
8 Tips to Minimize the Risks of BPO
Organizations irrespective of their size and nature find that outsourcing business processes to third-party vendors is the best idea as there is so much profit that can be obtained in terms of financial, operational, and logistical. But one can face risks in these processes too if outsourcing is not done properly.
By Trupp Global4 years ago in 01
5 Benefits of Omnichannel Customer Service Techniques
Over the past few years, there has been the hype for “omnichannel customer service”. Since multichannel services already existed on the market in every industrial sector, how has omnichannel been different from multichannel? Let’s explore the two concepts. To explain the difference, let’s start with the concept of multichannel customer service. A multichannel system includes different channels where companies interact with their customers, be it on the website, email, chats, social media sites, retail outlets, or via voice call. While, the omnichannel system is defined as the layer that connects all channels where customer interactions can be accessed across multiple channels while ensuring a consistent and seamless customer experience.
By Trupp Global4 years ago in 01
6 Reasons to Choose Customer Support Outsourcing
Introduction Customer support has become one of the most essential pillars of business that one cannot ignore. Businesses of all sizes believe in offering good customer service as customers are the backbone of any company. With the drastic changes in customer behavior, expectations, and advancement of digitalization, customer support has evolved as a crucial but niche area and specialized tasks that require expertise and the latest infrastructure. As a result, businesses nowadays are focusing more on outsourcing customer support services to a reliable third-party service provider.
By Trupp Global4 years ago in 01
Top 8 Benefits of Business Process Outsourcing Services
Introduction The term outsourcing has become a buzz for all companies, starting from Fortune 500 companies to startups. Business process outsourcing solutions are known as the process where businesses delegate their office functions to other specialized agencies or external vendors. It can be offshore or onshore based on the business requirement and the cost-effectiveness. The primary goal of business process outsourcing companies is to cater to an assorted range of tailored solutions for various business verticals.
By Trupp Global4 years ago in 01
