What Should Import-Export E-Commerce Companies Know Under the COVID19?

eCommerce growth isn't a brand-new phenomenon. Alibaba, Walmart, Shopify, Shoplazza, and other big rivals have expanded fast in recent years.

The COVID-19 outbreak, on the other hand, has accelerated the growth of the online shopping convenience movement.

While the COVID-19 quarantine will inevitably expire, many present economic changes are projected to continue. Here are a few popular suggestions to remember:

1. Turn Your Interest Into A Profitable Business

This may appear weird as the first piece of advice, but it is critical to emphasize right immediately. If you're doing something you enjoy and are passionate about, you'll be significantly more motivated to succeed. Determine what piques your interest, what you're passionate about, and what you'd like to spend the rest of your life on. Choose something that means something to you so that you can look in the mirror and say, "What I'm doing means something to me," even on your darkest days. That will be the most motivating factor when things get rough.

2. Hit the Trend

Remember this: research and development are always crucial, regardless of the type of online company you choose to pursue with your resources, time, energy, or money. You must devote time to researching your concept, comprehending your market, and filling in the gaps. This allows you to target your audience, market, and specialization more successfully and accurately more successfully and accurately.

In other words, don't be scared to follow the crowd. Take the time to understand your company's, market's, and target audience's basics.

3. Be Open & Honest

If you're experiencing shortages, increased pricing for specific commodities, or delays due to supply chain issues, be upfront with your clients. Keep them informed of what's going on, and don't conceal the challenges.

When something goes wrong, they'll realize it. And if they learn this from someone other than you, you may lose more than one client. Those that are lousy move quicker than good things.

4. Prioritize Your Time

Do you recall the adage "Time is money"? It does exist for a reason.

It's critical to have excellent time-management strategies in place when you start your internet business, as well as a knowledge of how precious your time is. Utilize your time wisely. Set aside time during the week for specific tasks like planning, research, and website creation. Set time goals, develop to-do lists, and avoid distractions.

5. Evaluate Your Data

You must determine which platforms and channels yield the best outcomes. Surveys, customer care meetings, and following up on comments and reviews on social media are effective methods for gathering relevant information directly from customers.

6. Be Creative

Customers want as many options as possible for customer service, delivery, payment methods, and every other aspect of a transaction during and, most likely, after the event. If you established a home delivery service after your business was forced to close, for example, you may want to continue doing so even if your doors are open.

7. Cybersecurity

When storing customer information on your eCommerce site, only keep what you need. The consequences of the data breach might not have been as severe if Love Bonito had not saved sensitive information such as credit card details. If you want to keep a record of information, make sure you have a monitoring service in place to ensure it is kept safe.

8. Build Your Social Media Networks

Many businesses make the mistake of merely having a presence on one social media platform. Some people, for example, may just post on Instagram and advertise themselves through influencer marketing. Others just use Facebook since they have discovered that Facebook advertising is adequate for their business.

Using a mix of platforms, on the other hand, will take a bit longer but will give you advantages. When a competitor learns you're just on Instagram, they may concentrate their efforts on a more extensive range of social networks, causing their business to outperform yours. It's typically doable to be active on three or four social media channels. Don't rely on a single platform since it might go away tomorrow, leaving you with nothing.

(Contributed by Muhammad Zeeshan & Hermes Fang)